Clawmark Toys accept returns under these conditions: Your item(s) must be returned in the EXACT CONDITION as they were sent out; BEFORE returning your items you MUST contact us by phone, email or regular mail of your intent to return the item; you must return your items WITHIN 30 days of receipt of your package.  We charge a 5% administrative re-stocking fee on all returns except those items returned due to our shipping mistake. You will receive a PURCHASE PRICE REFUND (OR STORE CREDIT) less the re-stocking fee IF you satisfy the above requirements. If the return is due to our shipping mistake items still must be returned in the exact condition as when sent and we will reimburse you for your return shipping cost as long as you have contacted us and followed our return directions. Reimbursement will be in the form of a check or paypal as required. Thank you for your understanding.

NOTICE OF RESPONSIBILITY Once it is in the hands of the shipper we have done our part and cannot be responsible for the Post Service. Clawmark Toys does not assume any responsibility for loss or damage. IF you insure your order and it is lost or damaged your claim must be filed with the post office.